Hey there Jabro patrons. Please have a look at our Shipping and Returns  policy to ensure a smooth shopping experience at The Jabro Store.

Shipping

Most of our products are made to order after you buy them because we believe in sending across the freshest of them to deserving customers like yourselves. For that reason, once we receive your order, the products will be dispatched to you within a maximum of 48 working hours.

Oh and shipping is free regardless of the total amount or quantity of your order.

Returns

We humbly and strongly suggest that you read the size chart while ordering as we do not want to disappoint you by sending across an ill-fitting piece of apparel. Keeping in mind that we make each piece of clothing as per your preferences, here is how Returns / Refunds / Replacements work at The Jabro Store.

Products will be eligible for Return ONLY & ONLY if –

• You receive the wrong size. For eg. You ordered a size L but received a size M
• You receive the wrong colour. For eg. You ordered a black tee shirt but received a pink one
• You receive the wrong product. For eg. You ordered a hoodie but received a face mask
• You receive a damaged / torn product
• A return request is placed with us within 7 days from date of delivery by emailing us at contact@thejabrostore.com or texting us on WhatsApp at +91 7021604953

Products will NOT be eligible for Return if –

• The size you ordered does not fit you. Hence a gentle reminder to go through the Size Chart while placing the order
• You decide you don’t want the product anymore
• If the product is damaged while being used by you
• A return request is made after 7 days from date of delivery

As mentioned earlier please contact us at contact@thejabrostore.com or +91 7021604953 to place a return request. Please mention clearly the following details in the request –

• Customer Name
• Order number
• Date of receiving the product
• Reason of request
• In case of a damaged product, a video clearly showing the courier packing being opened for the first time, the inner packing being opened and the damaged product clearly displayed.
• Once a genuine request is received in this manner it will be examined by the store management and their decision will be communicated to the customer via email or WhatsApp. The customer would then need to courier the product to the address provided by the store management. Once the product is received at the store, the management will examine it for packaging, damage, the reason for the return etc. and if found in a satisfactory condition, will start the process of issuing a refund which will include the cost of the product and the cost of the return courier. Please note that the product will have to be returned unused, undamaged and in the same condition as received by the customer with all tags and labels intact.